There is nothing more enjoyable than spending time outdoors with your family and friends. The Napoleon Patioflame® "campfire style" burner and log set delivers comfort and design in creating a perfect outdoor extension to your home. It easily sets up in your fire pit rock, brick or stone surround. The Patioflame® fire pit offers incredible radiating heat keeping you warm on the coolest nights. Giving you the campfire feeling with out the clean up.
NAPOLEON gas appliances are manufactured under the strict Standard of the world recognized ISO 9001 : 2000 Quality Assurance Certificate. NAPOLEON products are designed with superior components and materials, assembled by trained craftsmen who take great pride in their work. The burner and valve assembly are leak and test-fired at a quality test station. Once assembled the complete appliance is thoroughly inspected by a qualified technician before packaging to ensure that you, the customer, receives the quality product that you expect from NAPOLEON.
NAPOLEON GAS APPLIANCE 5 YEAR LIMITED WARRANTY
All stainless steel components of your new Napoleon gas appliance are warranted against defects for five years.
All parts such as gas valves, logs, gasketing are covered and Napoleon will provide replacement parts free of charge during the first year of the limited warranty.
Labour related to warranty repair is covered free of charge during the first year. Repair work, however, requires the prior approval of an authorized company official. Labour costs to the account of the account of the account of the account of the account of NAPOLEON are based on a predetermined rate schedule and any repair work must be done through an authorized NAPOLEON dealer.
CONDITIONS AND LIMITATIONS
NAPOLEON warrants its products against manufacturing defects to the original purchaser only -- i.e., the individual or legal entity (registered customer) whose name appears on the warranty registration card filed with NAPOLEON -- provided that the purchase was made through an authorized NAPOLEON dealer and is subject to the following conditions and limitations:
This limited warranty applies only while the unit remains at the site of original installation, and only if the unit is installed in Canada or the United States.
This factory warranty is nontransferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this
This limited warranty further does not cover any scratches, dents, corrosion or discolouring caused by excessive heat, abrasive and chemical cleaners, mechanical breakage of logs and
In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided that the product has been operated in
accordance with the operation instructions and under normal conditions.
After the first year, with respect to this Limited Warranty, NAPOLEON may, at its discretion, fully discharge all obligations with respect to this warranty by refunding to the original warranted
purchaser the wholesale price of any warranted but defective part(s).
After the first year, NAPOLEON will not be responsible for installation, labour or any other costs or expenses related to the reinstallation of a warranted part, and such expenses are not
covered by this warranty.
Notwithstanding any provisions contained in this Limited Warranty, NAPOLEON'S responsibility under this warranty is defined as above and it shall not in any event extend to any incidental,
consequential or indirect damages.
This warranty defines the obligations and liability of NAPOLEON with respect to the NAPOLEON gas appliance and any other warranties expressed or implied with respect to this product,
its components or accessories are excluded.
This limited warranty does not cover damages resulting from the use of components not supplied with the appliance, or the use of fuel other than those specified.
Any damages to appliance due to weather, long periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your authorized dealer. The warranty registration card
must be returned within fourteen days to register the warranty.
NAPOLEON reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
The Patioflame Outdoor Fireplace Log & Burner Set - Liquid Propaneships and isdelivered in !
Our Commitment to your Satisfaction
Mantels Direct is committed to providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in electric fireplace specification and selection. Each member of our team is empowered to make your experience a positive one. To help ensure your experience is the best possible, we offer a Satisfaction and Refund Guarantee, Price Match Guarantee, Authorized Internet Distributor Assurance, and Manufacturer
We want you to be completely satisfied with your fireplace purchase, so if for any reason you are not, we will refund 100% of your purchase amount should you be dissatisfied with any fireplace product. Within 30 days, simply call or email for return authorization number and instructions. We will ask that you return the item in the original packaging, in sellable condition. For complete details,
Mantels Direct offers quality fireplaces at prices that are extremely competitive with other authorized sellers. If you find a better price, before your purchase, we will match that price to ensure you get the best price. The item must be available for purchase at that price from an authorized reseller, whose authorization we reserve the right to verify. For complete details, click here.
Buying from someone that you trust and that manufacturers endorse is important. We are one of just a few certified authorized distributors of fireplace products on the internet. Authorized means that we have a direct relationship with each manufacturer regarding price, warranty and service issues. There are several unauthorized internet retailers out there, who can not guarantee your satisfaction with warranty and service issues.
We only carry the most respected fireplace brands in the industry. These manufacturers provide the most significant warranties – we guarantee it. Warranties range from 1 year to 10 years depending upon manufacturer and item. You will find complete details on your product's warranty in the 'Warranty' tab of that product.