Mantels Direct will refund 100% of your purchase amount should you be dissatisfied with any Port-a-Fyre bio ethanol fireplace. Simply call or email Mantels Direct for a return authorization number and return the item in sellable condition in the original packaging, freight pre-paid within 14 days of delivery to: Mantels Direct, LLC, 4341 Parkway Dr., Florence, AL 35630
Mantels Direct, LLC
217 North Seminary Street
Florence, AL 35630
The Large Cone Garden Heater Tiki Torch Set - 90291 ships
and is delivered !
Our Commitment to your Satisfaction
Mantels Direct is committed to providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in fireplace specifications and selection. Each member of our team is empowered to make your experience a positive one. To help ensure your experience is the best possible, we offer a Satisfaction and Refund Guarantee, Price Match Guarantee, Authorized Internet Distributor Assurance, and Manufacturer Warranty Pledge:
We want you to be completely satisfied with your fireplace purchase, so if for any reason you are not, we will refund 100% of your purchase amount should you be dissatisfied with any fireplace product. Within 14 days, simply call or email for return authorization number and instructions. We will ask that you return the item in the original packaging, in sellable condition. For complete details, click here.
Buying from someone that you trust and that manufacturers endorse is important. We are one of just a few certified authorized distributors. Authorized means that we have a direct relationship with each manufacturer regarding price, warranty and service issues. There are several unauthorized internet retailers out there, who can not guarantee your satisfaction with warranty and service issues.