Includes: Oak finish log set & decorative lava rock
Convert your existing outdoor firepit or fireplace to a Real Flame® gel burning fire. Enjoy an outdoor fire without smelling like one. Comes complete with lava rock and lift tool. Will burn up to two (2) cans of Real Flame® Gel fuel.
Enjoy a real outdoor fire without the hassle of gas or traditional wood outdoor fireplaces
Will burn up to two (2) cans of Real Flame® Gel fuel.
Made from hand-painted cast concrete and steel
Each can burns up to 3 hours creating 3,000 BTUs of heat
Environmentally friendly, non-toxic and safe to burn
Optional 12 or 24 cans of Real Flame gel fuel available
Includes: Oak finish log set, decorative lava rock & lift tool
Ships in 1 carton, some assembly required
Read and follow all labels, instructions, and warnings when using any flammable product. Keep all labels and instructions for reference.
Do not add fuel of any sort to any existing fire for any reason. Do not throw water on the fire.
Allow products to cool at least 20 minutes before re-lighting.
Treat all fire-related products with extreme care and caution.
The Jensen Company warrants Real Flame® vent-less fireplaces and accessories to be free from defects in parts and workmanship under normal use and service for a period of 90 days from date of shipment. In the event of such defect in parts or workmanship, Jensen will, at its option, replace the defective product or refund the purchase price to the extent of the defective products replacement cost. The foregoing is the exclusive remedy and The Jensen Company disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, The Jensen Company will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based.
IF WARRANTY SERVICE IS NEEDED:
Real Flame ®
Jensen Metal Products, Inc.
7800 Northwestern Avenue
Racine, Wisconsin 53406
Contact us by phone 24 hours a day at 1.800.654.1704
We are available from 8:00 am to 4:00 pm, central standard time. If calling outside of these hours, please leave a message and someone will call you back within 24 hours.
The Real Flame 2-Can Outdoor Log Set ships and is delivered in !
These items ship via UPS Ground at no additional charge within the lower 48 US states. All other locations will be quoted.
Transit time varies between 2 and 5 days depending upon your location in the US. Real Flame products are not able to be shipped to Canada. You will receive an email at time of shipment with tracking and receiving information.
Please inspect the carton and contents when your product delivers. Should the product be damaged, document it on the driver's delivery receipt and contact us immediately and no later than 24 hours from delivery. We cannot accept responsibility for a damaged shipment if it is not noted as such on the driver's delivery receipt. Damage must be noted at the time of delivery.
Our Commitment to your Satisfaction
Mantels Direct is committed to providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in ventless gel fuel fireplace specification and selection. Each member of our team is empowered to make your experience a positive one. To help ensure your experience is the best possible, we offer a Satisfaction and Refund Guarantee, Price Match Guarantee, Authorized Internet Distributor Assurance, and Manufacturer Warranty Pledge:
We want you to be completely satisfied with your fireplace purchase, so if for any reason you are not, we will refund 100% of your purchase amount should you be dissatisfied with any fireplace product. Within 14 days, simply call or email for return authorization number and instructions. We will ask that you return the item in the original packaging, in sellable condition. For complete details, click here.
Mantels Direct offers quality gel fuel fireplaces at prices that are extremely competitive with other authorized sellers. If you find a better price, before your purchase, we will match that price to ensure you get the best price. The item must be available for purchase at that price from an authorized reseller, whose authorization we reserve the right to verify. For complete details, click here.
Buying from someone that you trust and that manufacturers endorse is important. We are one of just a few certified authorized distributors of gel fireplace products on the internet. Authorized means that we have a direct relationship with each manufacturer regarding price, warranty and service issues. There are several unauthorized internet retailers out there, who can not guarantee your satisfaction with warranty and service issues.
We only carry the most respected fireplace brands in the industry. These manufacturers provide the most significant warranties – we guarantee it. Warranties vary depending upon manufacturer and item. You will find complete details on your product's warranty in the 'Warranty' tab of that product.