On March 16, 2010 Dimplex North America announced a voluntary recall of approximately 5,000 plug-in remote control receivers included with certain electric fireplace models sold between 1998 and 2008 that have the potential to overheat. Dimplex customers will receive replacements free of charge. In the wake of the Toyota recalls, your first assumption might be that the company was somehow negligent in the manufacturing process to save money and/or worked to hide the malfunctions.
However, this wasn't the case here. Dimplex is a very responsible organization with an excellent reputation based on strong engineering, product development and manufacturing. It should be noted that the remote control receivers involved in this recall were Underwriters Laboratories Inc. (UL) approved. UL is an "Independent, not-for-profit product safety testing and certification organization" which has strong credibility testing products for public safety. We are all used to seeing the familiar 'UL Approved' insignia on the electrics we use and we can only assume that an issue with the receivers developed after the rigorous testing and approval process. They have no reported injuries or damage, this recall is strictly voluntary as they are proactively being responsible.
The company has put together a very simple process for distributing the new receivers. Just complete a short form to receive a free replacement for your Dimplex remote control receiver at http://www.recall.dimplex.com/. If you believe you have one of the affected remotes, stop using it. You can still use your electric fireplace, simply plug it directly into an electrical source.
Dimplex North America Limited is a division of the Glen Dimplex Group of Ireland. For more than 30 years, the Glen Dimplex Group has been committed to outstanding innovation, quality and customer service that has enabled it to become the world’s leading manufacturer of electric heating products. Dimplex North America, headquartered in Cambridge, Ontario is North America’s leading manufacturer/marketer of electric fireplaces.