If Warranty Service is needed:
  1. Contact the Company, at parts@twinstarhome.com, or 561-330-3201. Make sure you have your warranty, your sales receipt, and the model/serial number of your ChimneyFree product.
  2. ANY AND ALL WORK DEEMED NECESSARY MUST BE PERFORMED BY A REPAIR SPECIALIST, DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.

ClassicFlame Electric Fireplaces 1-Year Limited Warranty

Twin-Star International, Inc warrants that your new ClassicFlame Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase. This is subject to the following conditions & limitations.

When you choose ClassicFlame you can be assured you're getting the finest furniture in the electric fireplace industry.


CONDITIONS & LIMITATIONS:
Twin-Star International, Inc., hereinafter referred to collectively as the (Company), warrants that your new ClassicFlame Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations.
  1. This electric fireplace must be installed and operated at all times in accordance with the installation and operating instructions furnished with the product. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
  2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the company.
  3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the Company's inspection.
  4. This warranty does not cover the light bulb(s) included with the ClassicFlame Electric Fireplace.
  5. The Company may, at its discretion, fully discharge all obligations with respects to this warranty by refunding the wholesale price of the defective part(s).
  6. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the Company assume responsibility for same.
  7. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
  8. All other warranties - expressed of implied - with respect to the product, its components and accessories, or any obligations/liabilities on the part of the Company are hereby expressly excluded.
  9. The Company neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of the ClassicFlame product.
  10. The warranties as outlined within this document do not apply to non ClassicFlame accessories used in conjunction with the installation of this product.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized repair alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.



If Warranty Service is needed:

If you have questions or need to claim your warranty, contact the Company at resolutions@netdirectmerchants.com or 877.430.0703. Make sure you have your warranty, your sales receipt, and the model number of your electric fireplace product.

Net Direct Merchants
217 North Seminary Street
Florence, AL 35630

Comfort Smart Electric Fireplaces 1-Year Limited Warranty


CONDITIONS & LIMITATIONS:
Net Direct Merchants (hereinafter referred to collectively as the “Company”) warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations:
  1. This electric fireplace must be installed and operated at all times in accordance with the installation and operating instructions furnished with the product. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product should nullify this warranty.
  2. This warranty is non-transferable and is made to the original owner, provided that the purchase was made through an authorized supplier of the Company.
  3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the Company’s inspection.
  4. The Company may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s) or replacing with a new unit of equal or greater value.
  5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the Company assume responsibility for same.
  6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect, or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
  7. All other warranties – expressed or implied – with respect to the product, its components and accessories, or any obligations/liabilities on the part of the Company are hereby expressly excluded.
  8. The Company neither assumes nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this Net Direct Merchants product.
  9. The warranties, as outlined within this document, do not apply to any accessories used in conjunction with the installation of this product, whether or not they were purchased from Net Direct Merchants.
  10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
  11. This warranty is void if:
    • The fireplace is used outdoors, or is subjected to prolonged periods of dampness or condensation.
    • The product is subject to any unauthorized alteration, willful abuse, accident, or misuse.
    • You do not have the original receipt of purchase.
  12. This product may be warranted for an additional year through an optional Extended Warranty, provided the Extended Warranty is purchased prior to the expiration of the initial warranty period. Please contact Net Direct Merchants at 866.966.1122 for additional information or to purchase an Extended Warranty.



If Warranty Service is needed:
  1. Contact customer service. Make sure you have your warranty, your sales receipt, and the model/serial number of your product.
  2. DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.
World Marketing of America, Inc.
PO Box 192, 12256 William Penn Hwy.,
Mill Creek, PA 17060-0192
(814) 643-1775
http://www.worldmktlng.com

World Marketing Electric Fireplaces 1-Year Limited Warranty

The manufacturer warrants that your new electric log set is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations.
  1. This electric log set must be installed and operated at all times in accordance with the instructions furnished with the product. Any alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
  2. This warranty is non-transferrable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the manufacturer.
  3. This warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer's inspection.
  4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
  5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same. Further, the manufacturer will not be responsible for any incidental, indirect, or consequential damages, except as provided by law.
  6. All other warranties - expressed or implied - with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
  7. The manufacturer neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
  8. The warranties as outlined within this document do not apply to non-manufacturer accessories used in conjunction with the installation of this product.
This warranty is void if:


If Warranty Service is needed:
  1. Contact the Company, at parts@twinstarhome.com, or 561-330-3201. Make sure you have your warranty, your sales receipt, and the model/serial number of your Comfort Smart product.
  2. ANY AND ALL WORK DEEMED NECESSARY MUST BE PERFORMED BY A REPAIR SPECIALIST, DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.

Comfort Smart Electric Fireplaces 3-Year Limited Warranty

Twin-Star International, Inc warrants that your new Comfort Smart Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase. This is subject to the following conditions & limitations.

When you choose Comfort Smart you can be assured you're getting the finest furniture in the electric fireplace industry.


CONDITIONS & LIMITATIONS:
Twin-Star International, Inc., hereinafter referred to collectively as the (Company), warrants that your new Comfort Smart Electric Fireplace is free from manufacturing and material defects for a period of three years from date of purchase, subject to the following conditions and limitations.
  1. This electric fireplace must be installed and operated at all times in accordance with the installation and operating instructions furnished with the product. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
  2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the company.
  3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the Company's inspection.
  4. This warranty does not cover the light bulb(s) included with the Comfort Smart Electric Fireplace.
  5. The Company may, at its discretion, fully discharge all obligations with respects to this warranty by refunding the wholesale price of the defective part(s).
  6. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the Company assume responsibility for same.
  7. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
  8. All other warranties - expressed of implied - with respect to the product, its components and accessories, or any obligations/liabilities on the part of the Company are hereby expressly excluded.
  9. The Company neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of the Comfort Smart product.
  10. The warranties as outlined within this document do not apply to non Comfort Smart accessories used in conjunction with the installation of this product.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized repair alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.