Comes with lava rocks/cinders for added decoration
President's Limited Lifetime Warranty
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The Napoleon Fiberglow 18 Vented Gas Log Set is a great looking unit that gives you an enjoyable and warm fire anytime you want. The unit is available in either Natural Gas or Propane depending on your setup needs. The hand painted logs look just like real pieces of burnt wood and are just as lovely to look at when the fire is off. Napoleon's patented fiber burner creates one of the best looking gas flames with a higher reach for greater believably. This unit easily installs into your fireplace and makes use of your existing flue to vent. Enjoy the relaxing flame and soothing warmth of a fire virtually anytime you want with the addition of this wonderful gas insert.
Up to 55,000 BTU's
20.375" W x 16" H x 13" D
Natural Gas or Propane
Hand Painted Logs for added realism
Complete with solid cast iron andirons & grate, large charcoal embers and 5 lbs. lava rock/cinders
Hidden controls but easily accessible
100% electric ignition
Back-up control system ensures use even during power failure
President’s Limited Lifetime Warranty
20.375" W x 16" H x 13" D
Includes: Realistic log set, solid cast iron andirons & grate, large charcoal embers and 5 lbs. lava rock/cinders
NAPOLEON® warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. NAPOLEON® reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim. Provided that the purchase was made through an authorized NAPOLEON® dealer your appliance is subject to the following conditions and limitations: Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives. Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes. This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this warranty. This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and chemical cleaners nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs and embers. In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided that the product has been operated in accordance with the operation instructions and under normal conditions. After the first year, with respect to this President’s Lifetime Limited Warranty, NAPOLEON® may, at its discretion, fully discharge all obligations with respect to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).
NAPOLEON® will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the President’s Lifetime Limited Warranty, NAPOLEON’S responsibility under this warranty is defined as above and it shall not in any event extend to any incidental, consequential or indirect damages. This warranty defines the obligations and liability of NAPOLEON® with respect to the NAPOLEON® gas logs and any other warranties expressed or implied with respect to this product, its components or accessories are excluded. NAPOLEON® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
Any damages to the burner or logs or other components due to water, weather damage, long periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of NAPOLEON®.
All parts replaced under the President’s Limited Lifetime Warranty Policy are subject to a single claim. During the fi rst 10 years NAPOLEON® will replace or repair the defective parts covered by the lifetime warranty at our discretion free of charge. From 10 years to life, NAPOLEON® will provide replacement parts at 50% of the current retail price. All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation. The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and returned to sender. ,Br>Shipping costs are not covered under this warranty. Additional service fees may apply if you are seeking warranty service from a dealer. Labour travel, diagnostic tests, shipping and other related charges are not covered by this warranty
The Fiberglow 18 Vented Gas Log Setships and isdelivered in !
Our Commitment to your Satisfaction
Mantels Direct is committed to providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in electric fireplace specification and selection. Each member of our team is empowered to make your experience a positive one. To help ensure your experience is the best possible, we offer a Satisfaction and Refund Guarantee, Price Match Guarantee, Authorized Internet Distributor Assurance, and Manufacturer
We want you to be completely satisfied with your fireplace purchase, so if for any reason you are not, we will refund 100% of your purchase amount should you be dissatisfied with any fireplace product. Within 30 days, simply call or email for return authorization number and instructions. We will ask that you return the item in the original packaging, in sellable condition. For complete details,
Mantels Direct offers quality fireplaces at prices that are extremely competitive with other authorized sellers. If you find a better price, before your purchase, we will match that price to ensure you get the best price. The item must be available for purchase at that price from an authorized reseller, whose authorization we reserve the right to verify. For complete details, click here.
Buying from someone that you trust and that manufacturers endorse is important. We are one of just a few certified authorized distributors of fireplace products on the internet. Authorized means that we have a direct relationship with each manufacturer regarding price, warranty and service issues. There are several unauthorized internet retailers out there, who can not guarantee your satisfaction with warranty and service issues.
We only carry the most respected fireplace brands in the industry. These manufacturers provide the most significant warranties – we guarantee it. Warranties range from 1 year to 10 years depending upon manufacturer and item. You will find complete details on your product's warranty in the 'Warranty' tab of that product.