Frequently Asked Questions - Stone Mantels
Technical & General Questions
How much heat can my mantel withstand?
Our Classic, Majestic , and Builder series mantels use a high heat formula that can withstand up to 300 degrees Fahrenheit. In addition, our Builder, Majestic, and Classic series use a special mix in our insert panels and hearths which can withstand up to 700 degrees Fahrenheit. In relation to our Standard Stone Mantels , the raw materials used within the cast meet all non-combustible ASTME requirements.
Which mantels, if any, can be placed outside?
Most of our stone mantels can have an outdoor mixture added during the manufacturing process. Call 888.493.8898 for a quote. This will not affect shipping time. The only mantels that cannot have an outdoor mix added are our Standard Stone Mantels.
How does the adjustable facing work?
Side pieces can slide behind the leg. We will most likely have to cut the height down to meet the height of your firebox yet the header panel should not have to be cut.
How are the finish options made?
Every natural stone mantel (excluding our Standard Stone mantels) include crushed limestone, sand, and other materials that creates a grout-like consistency. These materials are then hand packed into the mold, dried and reinforced with fiberglass and white cement. Our honed mantels have a playdoh consistency before going into the mold.
How heavy are the cast stone mantels?
For our unpackaged Classic, Majestic, and Builder series mantels our approximate weights are as follows: 80 lbs shelves, 80 lbs leg brackets, 130 lb insert panels, 70 lbs hearth. Add 200 lbs for packaging and skid. Our Standard Series Mantels (Craig, Hayden, Milner) are shipped in three boxes on one pallet. The Craig, Hayden, and Milner are about 400 lbs when installed and 500 lbs with the shipping pallet. Our Standard Stone Aspire Mantel is 285 lbs installed and 385 lbs with the shipping pallet.
Is it possible to get the Builder Series in a honed finish?
Yes, but there is an upcharge. Call 888.493.8898 for a quote
Can I order samples?
Yes! We offer samples! We want you to get the first hand experience and natural beauty of our mantels. For info on all our samples Click Here.
Are these mantels easy to install?
Of course, see our easy to follow Installation Guide. These installation instructions apply to all of our mantels except our Standard Stone Mantels Kits. Installation instructions for the Standard Stone Mantel kits can be found Here . Our helpful installation Video can be seen here.
Can I use my mantel right away after installation?
After installing your mantel make sure to wait 30 days to use your fireplace with a gas or wood burning fire.
Product Care and Maintenance Questions
What kind of cleaners should I be using?
Do not use acidic or alkaline based products when cleaning stone as this may etch the surface. It is best to use a solution of warm water and mild detergent and a clean white cloth.
What are the best practices when cleaning stone mantels?
Cast stone mantels should be cleaned regularly to avoid dust and dirt build up. You can easily clean the surface with just warm water and a clean white towel. if the surface has become soiled, you may use a solution of 1 part mild detergent, such as 409, with 3 parts warm water. Thoroughly rinse the entire area with clean warm water to remove any detergent residue. If you require a stronger cleanser, retail home stores or stone and tile stores sell general purpose stone cleaners. Do not use products containing acids or alkaline as they may damage the surface of the stone.
Can I use a candle on my mantel?
It is very difficult to remove wax from the surface of cast stone so it is best to have a plate or other container under your candles to catch any dripping wax.
How should I handle spills?
A spill should be cleaned up immediately by carefully blotting the spill with a paper towel or clean white rag. do not "wipe" a spill as this may force a potential stain deeper into the surface of the stone. A neutral cleanser and cold water can then be used to clean the surface. A persistent stain may be treated with a chemical poultice.
What is free curbside delivery?
Each product on our website ships for free! We offer free shipping with curbside delivery to destinations in contiguous United States. Canadian shipping is available and your specific location can be quoted. Select items may require an upgrade to "White Glove" delivery in order to ensure delivery without damage.
Are there some mantels that ship faster than others?
Yes, we have 20 mantels eligible for Quick Shipment yet there are certain requirements for these mantels to be eligible
What is the best way to reach the Mantels Direct expert I have been working with?
[email protected] 888.867.0984
[email protected] 888.867.6039
[email protected] 888.867.0989
[email protected] 888.867.0989