Before: My home was damaged by Hurricane Harvey. We had about 39 inches of rain during the storm and water entered around the chimney stack and descended to the fire place soaking the chimney breast and sheet rock behind the mantle. The previous mantle was built piece-small and in-situ by the builder and is not a standard size. In order to expose the damp and remediate for mold the mantle was ruined.
We would like to replace that mantle with a pre-fabricated unit installed after the sheetrock has been reinstated and the walls painted. Unfortunately, none of your designs appear to be an exact fit. Is it possible to have a one of your designs modified? The attached diagram provides the relevant dimensions of the fireplace. I have used your standard nomenclature where possible and have included additional dimensions to assist in your evaluation.
After: You asked for a photo of the mantel once it was installed. Attached, is the status to date. We have reached a natural hold-point while we decide if the tile in front of the fireplace should be replaced. Until we make that decision, I have not installed the final scribe molding. We are also fostering a rescued Bull Terrier so until she departs to a “forever” home we are holding off on the final painting. A doggy helper is not a good thing when wet paint is around. Still, neither of those stop the mantel from being used so we are happy to see things back where they belong. The Portsmouth was a good choice and you can see on the bottom left corner how the access to the gas valve turned out. Overall, we are very happy with the result. Thanks for all your help in getting the correct order!
Lori, thank you so much for your service and dedication on getting this order filled. You have some of the best if not the best customer service skills that I have come a crossed . You were patient, professional, and dedicated to this project, resulting in the sale. Out of line - you ROCK ! Thanks Kind regards
Rick and Diane
Once we take down our Christmas decorations, we'll do the paint touch-ups and I'll send another picture. Here's what I have now:
Lori, just wanted to let you know I recieved the mantel and surround and love it. great craftmanship, perfect fit, nice job just wanted to let you know thanks.
Attached is a copy of our beautiful finished fireplace; I installed the mantel today.
Hi Lori, Thanks very much for all the support you provided for our recent order of the Monarch fireplace surround, as well as the marble facing. Your willingness (and promptness) in answering all questions that we had, coupled with your expertise in answering those questions provided us with a quality product that looks beautiful! We were reluctant to order all material over the web, but we are very pleased with the end result. I've attached a picture of the Monarch surround and the Vermillion Brown marble that we ordered from you. Best regards..
I received the mantel yesterday, and just wanted you to know it came out beautifully. It is so gorgeous, from the color to the detail of the stone. And it came earlier than expected. Yay. Thank you for all your help with the project. Happy Holidays,
Our mantel arrived today and it looks wonderful! We were very pleased that it arrived today (12/14), two days before the original estimated ship date of 12/16...great service! Thank you so much!
Paul and Dana Taylor
I just wanted to let you know how much I like the surround I purchased. I updated my old brick fireplace, and the result is wonderful! Attached is a before and after picture. Thank you so much! I highly recommend your company and product!
Just wanted to say that we are COMPLETELY satisfied with our purchase at MantelsDirect. Our shipment arrived on a Thursday and the following Saturday we installed it. The instructions were great, the construction "dead-on", and the ease of installation a breeze. We were so very thrilled at the finished product, which now looks like it was built at the same time the house was. It totally transformed our somewhat-less-than-desirable fireplace into the focal point of our room. The "return" worked perfectly for our raised hearth and the corresponding lip. Thank you for such a good remedy for our "problem" area! We will share your site with all who view our newly installed mantel. Very Satisfied Customers,
Carol & Juan Cajigas
I wasn't going to send pictures because I haven't finished the baseboard molding and need sleeker doors on the fireplace but we love the mantel and I'm kind of proud of all the work I did. I appreciate all of your service and hope you like the before and after shots. Hope you are having a great holiday!
Dennis Rice - Woodbury, CT
Just wanted to send you pictures of the great mantel we bought from you. We love it. Happy Holidays,
Mark and Marlene Crannell - Kensington, NH
We received the mantel two days ago. It is beautiful and fits our fireplace perfectly. I like the wood that was chosen with the knots and texture. The finish is excellent and matches our other furniture. I installed the mantel yesterday. It went very well and it looks fantastic!
Just a note to thank you and Mantels Direct for your help and patience in the manufacturing of my mantel. The project was completed shortly before Easter, and I must say that I am thoroughly thrilled how your
mantel made the 20-year wait to complete the fireplace worthwhile. It is an immediate eye-catcher to everyone entering the front door, and the complements are nonstop. It had its first firing Easter evening. I have recommended you and your
company to everyone who has seen it and to those who haven't yet seen it but knew of the project, including a number of area contractors.
I have attached before and after photos of the fireplace. I was still moving furniture around at the times they were taken. Still, the new look gives the room a commanding and majestic look that I had never imagined possible. Wishing you continued success,
Robert Green - Salem, CT
We're so impressed with the result - the rock on the old fireplace was dark and ugly, and the total image was dull and drab. Compare that to our "new" Mantels Direct Shasta model - we love it. Roberta is going to do a mural of Mount Shasta on the breast which will complete the "new" image. Being a part time contractor and home remodeler I appreciate the excellent quality of material. We ordered the unpainted poplar - the condition of all surfaces was smooth and true. The assembly was a snap, 2 hours from opening the box to attaching the mantel to the wall. Please give the craftsman who custom built our mantel a "high-five" from us. All the best,
Just to let you know, I have completed the installation of the Glacier traditional wood mantel and am enclosing a photo of the fireplace and mantel. We are very happy with the product and it was a pleasure to do business with your company. The installation of the mantel was a routine process, the ordering process was straightforward and the transportation and delivery went smoothly. Also, the $40 credit appeared on my credit card account within 2 days of the submittal. Thank you. I will happily recommend mantlesdirect.com to others.
Richard J. Wagner - Los Angeles, CA
Hi Lori, I wanted to thank you and your staff for the superb job all of you did to create that fantastic mantel and surround. The precisely fitting pieces that your carpenters delivered was phenomenal and easy to assemble. I also appreciate the easy way to order and your quick responses. Attached is a photo of the finished installation. We are so glad that we bought this product from Mantels Direct. Thank you very much. Keep up the good work!
How cool is this - It looks like it's been there forever. I am really happy with it, I can't believe how beautiful it came out.
Carmen Rivera - Bronxville, NY
Earlier this year you were very helpful with our purchase of our fireplace surround. Everything fit beautifully and I though you might like to see how the project came out. I attached a picture of our finished fireplace. Thank you again for all your help.
Everyone has commented on how perfect the mantel is for my house. Thanks for such a beautiful piece.
I wanted to thank Mantels Direct for an excellent job in creating a fantastic mantel and surround. The quality of craftsmanship and precisely fitting pieces was outstanding. I purchased an unfinished Red Oak Newburg and staining all the pieces was the hardest task. The assembly and installation was easy. Do not change a thing on your web site; it is very user friendly for selecting the perfect mantel surround. I’m so glad we bought this product from Mantels Direct. Thank you very much. I would definitely recommend your product and service to anyone. Thanks!
Just thought I would drop you a note to say thank you. The mantel arrived in great condition and installing it was really easy following the instructions. However i was off slightly due to existing slant of
fireplace wall and had to use some other boards for the side cover boards. Used a grooved decorative board which fit well with the style we ordered.
I would definitely recommend your product and service to anyone. We have had several guests and friends drop over and they were amazed that we did this ourselves. I did explain we used your service. Great big THANKS!
Thank you very much for the beautiful mantle. The workmanship is exceptional, and the mantle completely transforms our room with its stately yet warm presence. Please pass on our sincere gratitude to your craftsman for his timeless contribution. We also wanted to thank your company for its great value and ease-of-use to the consumer. Best Regards,
Ken and Courtney Altman
Hello all, I would like to thank the entire staff at Mantels Direct for their professional, fast and courteous service. I received my Classic Custom last week and was truly amazed with the quality of the product and would like to personally thank Mr. Montgomery for assembling my mantel and who's signature was proudly inscribed on the back side. I wasn't sure about ordering a product such as a mantle via a web company however Mantels Direct deserves many kudos for a fine product...Thanks again.
Maury from Connecticut
I received my mantel that was custom made for me and it is perfect! The mantel was installed easily and is a beautiful addition to my home. It was a pleasure dealing with Mantels Direct and I want to thank everyone for their friendliness and professionalism.
Gretchen B. Dorsey
I just wanted to let you know that I received this mantle and I was even on hand to witness it unloaded from the truck. It is an absolute perfect fit and look for my home... It already has one of several coats
of paint on it and will in all likelihood be installed in about a week.
Once again hats off to everyone who helped with making this happen and a special thanks to you for making this so painless!!!
I picked up my mantel today and I must say I am more than pleased. I would like to say "THANK YOU" to Rich for his excellent customer service. The time and effort to get my order completed was outstanding. I
will recommend your company to others without hesitation. I would also like to tell Tony Montgomery "THANK YOU" for my wonderful mantel, your craftsmanship is beautiful and greatly appreciated!!!!
Thank you so much to everyone involved in making my mantel. Sincerely,
Hello to All at Mantels Direct, I am writing to let you know that I have installed my mantel and it was easy to do, fits perfectly, and looks great. I will highly recommend you to others! Thank you,
I just wanted to let you know how pleased we are with our custom mantle, which arrived yesterday. The workmanship was awesome and it looks fantastic. Thanks for a very positive experience with your company! Regards,
Jim Zuber - Simi Valley, CA
Our mantle is perfect! Reallywell built and easy to install. You even gave us extra width on the inside returns so we were able to rip to fit. Thanks!
Ed Osgood - Delray Beach, FL
We received our mantel yesterday and fit it last night. It will be mounted this weekend and I want to thank all of you for a wonderful job. Although it was custom made, the fit is perfect with only about ½” on each end in the “pocket” that was created to cover the top of our cast iron enclosure. I will recommend you to anyone and everyone asking. The finish is beautiful and little did we realize the impact it would make on the living room. Thanks for a wonderful finished product.
Debbie McDonald - Santa Fe Springs, CA
Hi, Shortly after I wrote yesterday I received my beautiful fireplace. I just thought I'd let you know it was everything I hoped for and much more. Thanks for the excellent service and speedy delivery. I'll be sure to recommend you to all my envious friends.
Eileen Higgins Matthews - Queensbury, NY
I just wanted to drop a note and let you know how pleased I am with my new fireplace.It was the easiest item I have ever had to put together and it came out beautiful. Everyone that sees it is amazed at how real it looks. Thanks again.
Donna Kaufman - San Clemente, CA
We've been meaning to write back, but have been rather busy with -- among other things -- installing our new mantel. We'd like to thank you and the fine craftsmen who fashioned it for us. It's a beautiful piece of work, a wonderful addition to our new home, of which you (and we) can be justly proud. Furthermore, the custom size specifications were spot on. Having spent some years as a yacht carpenter and cabinet maker myself, I'm rather particular about these things. And, obviously, so are you. It looks great over the fireplace; and we just wanted to let you know how much we appreciate your company's fine craftsmanship, fair business dealings, and helpful attitude. All three things are rare enough these days that they ought to be acknowledged. Thank you for a fine product. Sincerely,
Tony & Edie Danhakl - St. Petersburg, FL
I just wanted to drop you folks a line to let you know how pleased we are with our new mantel. It looks better than we imagined it would and to think we even saved ourselves a bundle of money in the process! The product was very well-crafted and the dimensions were exact. Thank you very much.
Eric - Tacoma, WA
Just a quick note to let you know that we picked up the mantel today. I want to congratulate you on the quality of the piece. It is nicer than we expected. In short, it's BEAUTIFUL! Thanks again for the promptness of filling the order and shipping to us. I have already given you company name to several people and hopefully it will translate into some orders for you. We will be sending some before and after photos when the project is finished. It such a pleasure to do business with a company like yours.
Ron & Donna - Le Mesa, CA
The mantel arrived and it is beautiful! I am astounded at the level of workmanship and detail you put into your product. Thanks again.
Hello, we received our mantel on Friday, December 23rd and were lucky enough to have a friend available to install it for us. WE LOVE IT!!! We had a Christmas eve party and everyone commented on how beautiful it is! It has really transformed the room. What a great Christmas gift! We were concerned that our measurements may not have been accurate and that it might not fit properly, but with some very minor adjustments it fits “like a glove”! Thanks so much for your great service. We would definitely recommend your company to others.
The Reardon Family - Lynnfield, MA
My mantel was ordered in cherry and unfinished. The ease of installation was unbelievable! Attached is a photo of my mantel decorated for Christmas.
Dan Coates - Auburn Hills, MI
Here is the finished product. All in all I am quite pleased with how it came out. I was really impressed by how genuine the mantel felt while working with the material. For quality you guys get an A+! This project was about a difficulty of 2 out of 4. BTW, I am just a typical homeowner with some fairly handy skills, I am in no way a contractor or professional installer.
We are finished tiling and installing our mantel and wanted to share the final product with you. Thank you so much for all your help and effort with this. It'll be great to hang our stockings on it this Christmas.
Here are a couple of pictures of our fireplace, before installation and after. We ordered our mantel from you back in July of this year.
Here is a picture of the finished product. We love our new mantel. Thanks!
I know it's been awhile, but my husband and son-in-law put up the mantel and I painted it which took some time. Then I wanted to decorate for the holidays. As you see the mantel looks absolutely beautiful! It has become the focal point of our living room and everyone who has seen it thinks it turned out just fantastic! I have to agree. I'm so-o-o pleased with the finished product! It's just what I had in mind. THANK YOU! THANK YOU! for all your patience and professionalism in making this idea a reality. Express my thanks to your fabrication department. I hope that I can recommend your company to someone in the future. YOU WERE JUST GREAT!
Veronica Sarno - Dix Hills, NY
Custom Monticello Mantel & Additional Custom Wood Box Framing
Rod, finally got it all put together and it looks great.
My mantel arrived Thursday afternoon, and we installed it yesterday. I want to thank everyone at MANTELSDIRECT.com for your excellent service and workmanship. We are very pleased with the mantel and the ease with which we were able to install it. If I have the opportunity, I won't hesitate to recommend your company. Thank you.
Roxanne - Washougal, WA
My wife, Denise, and I received the mantel last week and we installed it this past weekend. It's amazing, easy to install and great-looking too. Thanks for all your great assistance and we will tell everybody we know about your company. Thanks.
John and Denise - Cambridge, MA
We received the mantel today. It looks great and fits perfect. Thank you very much for your wonderful and fast customer service. We greatly appreciate it. We do have another mantel we may be looking at ordering. We'll let you know.
We ordered a red oak 72" Monroe mantel and as you can see, it looks AMAZING! We finished it with hickory gel stain and installed it ourselves, despite being newbies in home improvement. We were happy with everything-quality, ease of installation, shipping/packaging, shipping time and communication from your company. Thanks for everything!
I just wanted to send my thanks. We ordered a mantle from you for our family room renovation. I’ve attached a photo. It looks great. It was easy to order, stained well, packaged great and easy to install. Love it – thank you!
Lori I forgot to e mail a photo of the finished Madison Mantel Thanks
Never mind the green paper, I’m trying to decide what size TV to put above the mantel and cut out templates of green paper to look at. But you can still see the mantel and how beautiful it looks! Thanks again for all your help!
I think we are still going to change the wall color but all and all the wife is happy! Thanks again!
Here's our before and after for your portfolio. We love it.
Thanks for your personal touch during the ordering process. I will highly recommend Mantles Direct to anyone who is interested!!!
Happy Thanksgiving! I very recently purchased a Pearl Mantle shelf from your company and am completely satisfied with the product and your service! Thank you. The mantle was easy to install and looks great! It has improved the appearance of our fireplace area beyond what I had imagined. I would highly recommend your company to anyone who needed a new mantle! Happy Holidays!
Thank you again for your aid and assistance. The mantel has arrived and I'm working on final installation. I thought I'd send you with and without mantel photos. The with picture shows placement but not quite final installation. My wife and I are delighted to have it here well before Christmas so all the family can enjoy it that day.
Thank you for making my beautiful customized mantel shelf exactly as I imagined it. It fit perfectly, thanks to Lori Stocksett, who took the time to go over each measurement with me and to make suggestions on how to best accommodate an unusual situation. It arrived in perfect condition, too. Thank you again.
I have received several emails from Lori Stocksett regarding my desire to order a product for delivery on Kauai, Hawaii. As a business owner I am keenly aware of the importance of customer support and its impact on sales and referrals. Lori’s professionalism, tenacity, and exceptional customer support is worthy of special recognition. Lori is a tribute to your leadership and the character of your company.
We have received our mantel and it is beautiful. Exactly what we wanted. Thank you so very much.
Hello, When we recently bought our new condo, my wife was only slightly unhappy that the fireplace had no mantel. She likes to have a place to show off her trinkets. So I placed an order to you for just the right product and happily received it on time. I just wanted to let you know that my fireplace mantel project turned out just perfect. This was easy to install and will fit into her world and make her happy. Regards,
Bruce K. Butler
The mantel is gorgeous! Installation was easy. Thanks for a great product!
Killraine M. Dean - Ambler, PA
As promised here is a picture of our finished mantel shelf. Thank you very much for a great product and an easy and professional ordering process.
Robert - San Pedro, CA
Here are the pictures of the fireplace including the beautiful mantel that I purchased from you.
Hi! Just a note to recommend a GREAT PLACE to get a replacement mantel shelf for your fireplace! Ours was plain and bare, so we priced them at Home Depot - they wanted over $400 for a custom mantel shelf!
So, I found mantelsdirect.com on the internet. The website was easy to use, the pictures were great and the prices were fantastic!! Free shipping and NO Sales Tax! Our mantle came this week and it looks great! (see picture). Mantlesdirect.com also has full mantels as well as mantel shelves!
If you need a new mantle or just want to replace the cheap ones that home builders sometimes put in, I encourage you to visit Mantelsdirect.com!
Carol, Jim and Willie - Westminister, CO
I don't know if Mantels Direct uses testimonials in their advertising, but I would like to share my experience with this company. We received our custom sized mantel yesterday. I was amazed at how professional
the piece was built. We immediately painted the primed mantel piece. We installed the mantel (custom sized for a doorway opening).
I can't begin to tell you how pleased we are with the end result of our purchase from Mantels Direct. Every step from the initial order to the tracking to the delivery was a pleasurable experience. All I have to say is, keep up the good work and I am sure your company will be around for a long time as a result. Thank You,
Just wanted to drop you a line and let you know that I received the mantel and am very happy with it!! Your service is excellent and very professional. Just wish all companies were as organized and efficient!! I will tell others about your company and my experience. Thank you!
I just wanted to send you this to let you know how satisfied I was with your product. Everything was fantastic!! Superb craftmanship, excellent price, professional communication, and even early delivery. I just got around to mounting the mantel shelf this weekend and it fits perfect!! It's rare these days to find a company that goes beyond all expectations. Hope to do business again!!
I would like to thank the person that constructed the mantle that we recently purchased from you. In this day and age when too many people do not take pride in their work. It is a pleasure to have something delivered to your home that shows there is a company out there that has real professionals working for them. The mantle was worth every penny I spent on it. Again thank you and please relay my appreciation to the person that built it.
Mr & Mrs Faust J Capobianco
Just wanted to let you know that my custom made mantel has arrived in perfect condition. It is just beautiful and I can't believe the quality for the price. Very eager to get it stained and installed in time for the Holidays. The size is just perfect. It has been a true pleasure doing business with your company. I will spread the word about your beautiful craftsmanship. Sincerely,
Jessie and Joseph Yao
Hi there!I just wanted to write and say we got our mantel yesterday and it's absolutely beautiful. To be quite frank, we weren't expecting much for $200. All we ordered was a paint quality poplar mantel, nothing
fancy, replacing the crappy old tract home 6x6 square eyesore. We got way more than we thought we would. It is truly a well thought out, well crafted addition to our home, made with pride by D. Gargis (Thank you D. Gargis, wherever you are).
Seems a shame to paint it.
Anyway, thought you guys might want to hear that you're doing something right. And when we move into our next home (the one where we go all out), we'll find you again.
We received our custom mantel yesterday and were more than 100% impressed with the quality and workmanship. The individual who made it has his name stamped on the back: Brandon Hauck. Please pass on to him and his supervisor what a very professional job he did. We will be enjoying it for many years to come!
Mrs. Howard S. Smith - Aiken, SC
I wanted to give you a testimonial. I am a very satisfied customer. A couple of years ago I ordered a fireplace shelf from your company. It arrived in absolutely perfect condition. It was installed by my handyman and looks fantastic. I now have a need for another fireplace shelf and have returned to your company. Thanks again for making a product that I love, from a company that I trust.
Cathy Kort - Northridge, CA
I just wanted to let you know that I received my mantel two days ago. I put it up last night and it looks great. The mantel was made exactly as I requested and it was packaged so that there was no damage from shipping. Thanks for the great product!
Forrest Wilkins - Alexandria, VA
Lauren, Received my mantel shelf yesterday and was thoroughly satisfied! Attached is the mantel installed over our fireplace. Thanks again for the superior product.
I had my mantel installed, and it looks wonderful. Thanks so much for your terrific work!
Just a follow-up note to let you know that I received my mantel from you last week, and had it installed on Sunday. It is beautifu! I am so happy to have it! Thank you and have a Merry Christmas and Happy New Year!
We love our new mantel. Thanks for your help!
Thank YOU. Your product is wonderful - exactly what I was looking for... Love it!
Hi Rick, I'm writing to lodge a formal compliment on the amazing experience we had getting our new fireplace mantel, and dealing with Lori Stocksett. I have to begin by telling you how refreshing it is to get REAL service, and have every single detail covered with professionalism and a friendly, cheerful attitude. It took a lot of patience and several revisions to get our mantel just like we wanted it, and Lori stepped up to the plate and knocked it out of the park. What a pleasure it is to do business with a company that has people like you have that know how to treat people well, listen to what they are asking for, and deliver the goods on time and get it right. I know you do this as a business and you should be good at it, but when you can take a picture, some hand scrawled drawing and measurements, and get everything to fit just right, that's pretty awesome. Even after everything was all done, Lori took the time to follow up with us, and we were able to share a couple of minor details that we had to deal with that she might be able to use for future training. What that says, is that you are always willing to learn something new, and don't think you know it all. I can tell you for certain, that you have a customer for life, and we will be most happy to let all our friends know how happy we are with what you brought into our home. Lori Stocksett would be someone I would definitely be looking to if I needed just the right person to train others on how to win customers that will never forget you. No one cares how much you know, until you know how much they care. Thanks again Rick, you and your team got it done.
I know it’s been almost a year since I ordered the Barrington fireplace mantel. As I promised 9 months ago, here are some pictures of the fireplace in my Great Room. The pictures are nice, but it looks so much more awesome in person. I still get compliments on the mantel. I’m so glad I ordered it. Again, thank you for all your help with the order. Hope you enjoy the photos.
Lori, as you can see I had the Louis IV mantel already installed. It is beautiful! Thank you so much for helping me out with measurements etc. The installers actually could not believe that measurements were determined over the phone. Everything fit so well. I thought I'd let you know the I appreciated your assistance. The mantel was worth the wait.
Hi there, I just wanted to send you a pic of our mantel. We are really happy with it. Thank you again.
I just want to tell you thanks for all the time and effort you put in with me to design this mantel. I ended up cutting the breast and shelf back an inch so the bottom of the breast sat flush with the top of the scrolled legs. This is truly a bold and elegant piece and all the rest of details we discussed were incorporated with precision! You guys are awesome!! Great product, great service, I'm so overwhelmed with the outcome.
We put an addition on our family room this year and absolutely love our new surround and mantel from you!! It arrived quickly and was easy to install. Here are are the before and after pictures.
Brynn and Steve Cynor
Thanks for the info; I can't wait to see the stone and the mantle! I would be pleased to send you a photo; our house should be completed sometime early this Summer. Everyone I have worked with at MantlesDirect has been terrific ~ what a fun way to find treasures for a new home. Please extend my thanks to everyone. Best regards,
Michele De Lima - Stonington, CT
Thank you Lori I really appreciate dealing in this whole transaction of purchasing the stone from you and your company. I will email you again tomorrow when my friend comes over to help me slide the hearth out for inspection. I’m sure it’s fine but I just wanna be sure within the 48 hour period. I just wanna say that everything from the beginning was exactly as you said it would be. Ordering was easy your company gets it to my home so fast and again dealing with you has been a true pleasure. In a world where good customer service is disappearing your company was fantastic and I will definitely recommend to my friends and family to use your company and I have everything saved should I need you again for another project. Thank you for restoring my faith in good quality customer service and for making everything smooth. Finally I love the look of the stone it’s absolutely beautiful. You’ll here from me tomorrow letting you know my hearth is good to go. Thank you again.
After all the deliberating, I'm soo happy with the color!
This is what it looks like so far!
I just love my sea style rustic fire pit. The quality is amazing. The deliver service unloaded, unwrapped and placed the pit in our garage, taking all the freight packaging away. I'm so impressed not only with the product, but also with all the follow up phone calls you made always answering all my questions. Your service was top notch, and beyond professional. Your company is lucky to have you as a sales person. Thank you so much for all you did, your service is why I bought this product.
Lori, We received the fireplace and the surround yesterday. It arrived safely and Donna and I put it together. Here are a couple of pictures. We love it! Donna is soooooooooooo happy with the look. Thanks again for your wonderful help. Aloha,
Hi Lori, it's Kevin Benjamin. I just wanted to thank you for your help and expertise handling my order. As you see in the picture we love it and it's beautiful. Because you were so great with the technical specs of your product I was able to build the hearth by spec, and have it ready when the mantle arrived one day before Thanksgiving, as you said it would. I just opened the box, attached the cleat and dropped it in place. Easy peezy! So thanks again to you and your team. I wish you all a very happy holiday.
Kevin - NYC
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