Free Shipping on All Orders
Electric Fireplace Logs

Electric Fireplace Logs


Replace existing wood/gas logs
Gel Fireplace Logs

Gel Fireplace Logs


Replace existing wood/gas logs
Fireplace Screens

Fireplace Screens


Variety of styles & sizes
Fireplace Grates

Fireplace Grates


Variety of styles
Fireplace Tools

Fireplace Tools


Complete fireplace tool set selection
Firebacks & Andirons

Firebacks & Andirons


Variety of styles
Log Carriers

Log Carriers


Standard & Custom Sizes
Electric Fireplace Logs

Electric Fireplace Logs


Replace existing wood/gas logs
Gel Fireplace Logs

Gel Fireplace Logs


Replace existing wood/gas logs
Fireplace Screens

Fireplace Screens


Variety of styles & sizes
Fireplace Grates

Fireplace Grates


Variety of styles
Fireplace Tools

Fireplace Tools


Complete fireplace tool set selection
Firebacks & Andirons

Firebacks & Andirons


Variety of styles
Log Carriers

Log Carriers


Standard & Custom Sizes

Cancellation Policy

Mantels Direct relies on an automated process to provide the quickest service possible for our customers. Additionally, many of our products are shipped directly from the manufacturer. Once the order is transmitted to them, it is nearly impossible to stop the shipment. Therefore, we are only able to ensure that an order can be cancelled if it is in Pending Approval status. A cancellation fee may be charged for items already in production. For orders that have left our facilities, our Returns Policy will apply.

If you need to make a cancellation request, please contact us immediately at 888.493.8898 Monday through Thursday between 8am-7pm, Friday 8am-5pm, Saturday 10am-3pm CST. Please understand that due to the high volume of e-mails received, requests sent via email may not be handled in time for your order to be cancelled. Therefore, we strongly suggest that you call and speak with one of our Representatives.

To reduce possible error, all custom measurements are confirmed by you via email, fax, or regular mail before the order is approved for production by our team. Once an order has been submitted and approved, no changes can be made. However, one of our Sales Specialists would be happy to assist you with a new order.

Please Note: Items that are 'Custom' or 'Made to Order' cannot be changed, cancelled, or returned after the order is approved by the applicable partners.