Satisfaction Guarantee & Return Policy

Mantels Direct is committed to providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in fireplace mantel specification and selection. Each member of our team is empowered to make your experience a positive one.

Return Policy

Mantels Direct will refund 100% of your purchase amount should you be dissatisfied with any stock item or standard, unfinished mantel or shelf. Simply call or email ([email protected]) Mantels Direct for a return authorization number and return the item in sellable condition in the original packaging within 30 days of delivery to: Mantels Direct, LLC, 3114 Kendall Dr., Florence, AL 35630.

  • You will be responsible for return shipping charges.
  • You must notify us of your intent to return within 30 days.
  • The item must be returned in sellable condition in the original packaging.
  • Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
  • Refunds will be applied to same payment method used when original purchase was made.

  • To request a return authorization number and instructions:

  • Email [email protected]
  • Hours 8am - 5pm CST Monday - Thursday • 8am - 5pm CST Friday • 10am - 3pm CST Saturday
  • We will respond to your requests within 24 hours

  • Unfortunately we can not accept returns on marble items, natural stone facing kits, and custom items which includes non-standard size fireplace mantels and mantel shelves, or items that have been installed.

    We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it’s possible that in rare cases damages may occur during shipment.

    Before signing for the shipment inspect the carton and contents. You should have a knife, hammer, pry bar and wire cutters on hand to help open the carton. Should you notice any damage, please note it on the bill of lading, refuse the shipment and contact us immediately.

    NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Freight Bill of Lading. If you are unable to inspect the contents at the time of delivery, make a notation on the lading that there appears to be some damage to the contents and that you were not able to inspect the contents before signing. You then have 24 hours to initiate a damage claim with us.